Mr. Service is committed to protecting your privacy. Mr. Service recognizes that users of www.Mr. Service.com place ongoing trust in our services, and we take your privacy seriously. Mr. Service does not collect personally identifying information except when you specifically and knowingly provide it subject to the exceptions set out below.

 

 

Mr. Service provides customer feedback, message boards and other services for both public and private forums. Please remember that any information that is disclosed in public forums becomes public information. You should exercise caution when deciding to disclose your personal information.

 

 

If you have queries, concerns or would like to revise your personal records maintained by Mr. Service, please email us at contact us. Our postal address is:

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Mr. Service

9332 Annapolis Road

Lanham, MD 20706

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Your personal information is important to us.

 

What information do we collect?

Mr. Service collects information in two ways; automatically when you log onto our web servers and when you provide your details through an Mr. Service online form.

 

 

Web servers: For each visitor to our web page, our web server may automatically recognize the users domain, IP address and sometimes an email address.

 

 

Online forms: Mr. Service has introduced a login service, designed to offer users a more rewarding, efficient and personalized experience at Mr. Service web site. You are required to login.

 

 

Mr. Service users are required to provide a valid email address and other personal details as a condition of registration. Mr. Service users will be placed on our mailing list only by their explicit request.

 

 

Why do we require your personal information?

 

The information we collect is used to continually Mr. Service your site experience, by customizing the content and web layout according to your preferences indicated by your use of the site.

 

 

Mr. Service needs to collect, use and disclose the information required on online forms to provide you with the services to which the online forms relate. Your information may also be used by Mr. Service to tell you about useful products, discounts, special offers, competitions and invitations to special events. Mr. Service may notify you about updates to our web site. If you do not want to receive this material, please email Mr. Service at contact us.

 

 

Disclosure of personal information.

 

To provide you with services or information you request from the web site by filling out an online form, Mr. Service may need to disclose your information to our business partners and contracted service providers.

 

 

In submitting your details, you should be mindful that information published on the Internet is available to everyone using the Internet. You should not provide this information if you do not want it to be publicly available.

 

 

In addition, Mr. Service may disclose personally identifying information if Mr. Service determines that disclosure of such information is:

a) required by law; and

b) reasonably necessary to protect the rights, property, or safety of Mr. Service, its users, or other persons or entities.

Under the foregoing circumstances, Mr. Service may disclose personally identifying information without first notifying you or obtaining your consent.

Contacting us about access and correction of your personal details

 

Mr. Service aims to ensure your personal details are up-to-date. If you have queries, concerns or would like to access or revise your personal records maintained by Mr. Service. Mr. Service shares non-personal aggregate, statistical information

 

 

Mr. Service may share non-personal aggregate, or summary, information about our visitors with partners or other third parties, which is a customary practice on the Internet. For example, we might provide a count of our users from a particular area code.

 

 

Mr. Service uses market research to monitor traffic to and across its web site. This technology involves inserting special scripting in the code of each web page. This code is downloaded by you when you visit each page and then sends information about your use of the page, eg. the duration that the page was open. Information collected using this technology does not identify you personally in any way and is only used for compiling aggregate statistics of web site use for Mr. Service.

 

 

Mr. Service uses "cookies" to Mr. Service your experience

 

 

Mr. Service uses a standard Web browser feature called "cookies" to help us Mr. Service your experience. A cookie is a small text file that many web sites write through your browser when you visit them. A cookie can only be read by the site that places it, so Mr. Service web site cannot "see where you've been" based on any other cookies in your browser. Netscape Navigator uses a single file called "cookies.txt" to record all cookies, and you can open this file in any text editor to see what it looks like.

 

 

On some areas of www.Mr. Service.com cookies are used to distinguish you from other users. However, cookies merely provide us with a unique anonymous number that we can use in identifying -- and enhancing -- the use of sections of our site.

 

 

Cookies can also be used to store your user name and encrypted password, if you so choose. You may choose to disable cookies in your browser or use security software to prevent the storage of cookies. However if you disable cookies, we may not be able to fulfil your request or provide you with an appropriate level of service in some areas of the Mr. Service web site. Below are instructions to help you disable cookies if you use Internet Explorer or Netscape Navigator. If these options don't apply to you, Contact Us for further assistance.

 

 

If you use Internet Explorer:

Select Tools -> Internet Options from the menu.

Select the "Security" tab

Click the "Custom Level..." button

In the "Cookies" section make sure that "Allow per-session cookies (not stored)" is set to "Disable"

Confirm the changes by clicking OK

Answer "Yes" to the following dialog box

Close and save your changes by clicking "OK" on the "Internet Options" dialog box.

If you use Netscape Navigator:

Select Edit -> Preferences from the menu.

Select "Advanced" from the menu on the left hand side

In the "Cookies" section select "Disable cookies"

Close the dialog and save your changes by clicking "OK"

 

 

Third party information and links

Some sections of www.Mr. Service.com may be powered by our business partners and service providers, to bring you the most relevant and up-to-date information. As a result, these companies have access to information such as your domain, IP address and clickstream information. Mr. Service will take reasonable steps to protect the privacy of any personally identifying information that these companies have access to.

 

 

Mr. Service may also use agencies to place advertising on our web pages. These agencies may collect information such as your domain, IP address and clickstream information. Mr. Service will take reasonable steps to protect the privacy of any personally identifying information that these agencies have access to.

 

 

Mr. Service may present advertisements or links to partner companies. When you click on these links or enter information, you may be transferred to an advertiser's or partner's Web site. Mr. Service has no control over the privacy practices or information that these sites may request of you. We are not and cannot be held responsible for the privacy practices or content of these sites.

 

 

If you order catalogues from Mr. Service third party advertisers or partners, any such order will indicate your consent to receive from them other catalogues, announcements, product news, newsletters, and/or other information, via shipping methods including but not limited to The Post, overnight ground/air courier, or other electronic means, that may or may not be of interest to you. You will need to contact them directly to 'opt-out' of receiving this material.

 

 

Storage and security of your personal information

Mr. Service takes all reasonable steps to secure your personal details. Mr. Service stores your information on secure servers which are housed in controlled environments to protect against loss, misuse or alteration of your information collected at the Mr. Service website. All Mr. Service employees and service providers are contractually obligated to respect the confidentiality of your personal details.

 

 

To assist in keeping your data secure, we recommend that you keep your Mr. Service password and account details secure. Please contact us if you require a change of password and username.

 

 

Changes to this Policy

Mr. Service is committed to bringing you the most up-to-date and relevant information online. As a result our web site is constantly changing and there may be a requirement to review our Privacy Policy. We will promptly post any changes on our web site. If you are concerned about your privacy, you should check our privacy policy periodically.

 

 

 

Mr. Service Terms and Conditions - Code of Conduct

Identification

Be fully identifiable to customers through the use of name badges, business cards, and (where applicable) wearing company uniform

Make available to customers this code of conduct, and information as to how to contact Mr. Service if any concerns arise

 

 

Knowledge of processes

Have an up to date working knowledge of how to best complete the work accepted

Have full knowledge of the process through which customers can make complaints

Understand how customers make payment to service providers, and how receipts are issued

Ensure that they have full comprehension of any other policy or process that Mr. Service adopts

 

 

Approach to work

Preserve the Mr. Service reputation and brand image at all times, wherever service providers are

Maintain a professional dress standard at all times

Maintain their tools, equipment and work environment to a professional level at all times

Take ownership of their dealings with customers by trying at all times to resolve any issues in the first instance, and by following through when the issue is escalated to a next level

Be courteous and efficient at all times when providing service to customers

Respect the need to maintain confidentiality and security

Endeavor to work towards best practice in everything they do by providing service excellence training programs and continually bench marking

Be punctual at all times

Take due care and show consideration for the safety and security of their co-workers, customers, and themselves

Freely discuss ideas they have for business Mr. Servicements

Ensure that their work environment is free from discrimination and harassment and that all people are treated fairly

Air any grievances they have through the correct channels

Provide and accept constructive feedback in their daily work practices

 

 

 

Mr. Service Terms and Conditions - Dispute Resolution

Purpose

Mr. Service stands independent of the relationship formed between the registered Service Providers and their Customer. However, wherever possible, Mr. Service will attempt to facilitate a quality relationship between all parties. To this end, Mr. Service has produced a procedure to guide the process.

 

 

The purpose of the procedure is to provide clarity on the process Mr. Service will use when notified of a dispute between a customer and a Service Provider. Our objective is to resolve disputes and encourage and support high quality transactions between general consumers and Mr. Service registered Service Providers.

 

 

Where Mr. Service is notified of a dispute between the customer and the Service Provider, the following procedure will occur:

Dispute Determination

1. Mr. Service will immediately evaluate the severity of the dispute and classify the dispute as either:

a. Suspense dispute

b. Non - Suspense dispute

2. Where a SUSPENSE DISPUTE is deemed, the Service Provider will have their registration with Mr. Service immediately suspended pending procedural evaluation of the dispute.

3. Where a NON-SUSPENSE DISPUTE is deemed, the Service Provider will NOT have their registration with Mr. Service suspended pending procedural evaluation of the dispute.

In either case, resolution of the dispute will be attempted before final determination on the status of the Service Providers account is made.

Procedural Evaluation

1. The customer will be contacted and the dispute documented

2. The Service Provider will be contacted and notified of the dispute

Where dispute is NON SUSPENSE

1. Contact the customer for further details and inform customer of process, including the role that Mr. Service plays as a dispute resolution facilitator only, and not a party to the dispute.

2. Contact Service Provider and notify of dispute and discuss details.

3. Discuss Service Provider's internal Dispute Resolution Process and offer options for resolution

4. Register "Record of Dispute" on Service Provider's account.

5. Contact customer after 48 hours to gauge status of dispute

If Dispute Resolved - process closed

If Dispute under resolution - maintain contact with customer and monitor

IF Dispute has ESCALATED

1. Activate SUSPENSE dispute process

Where Dispute is SUSPENSE dispute

1. Contact the customer and inform customer of process, including the roll that Mr. Service plays as a dispute resolution facilitator only, and not a party to the dispute.

2. Contact Service Provider and notify of dispute and discuss options for non-adversarial resolution.

3. Offer to facilitate non-adversarial resolution and assist parties to resolve the dispute

If Unresolved

4. Direct customer to pursue remedy through normal options

a. Police

b. Industry Ombudsman

c. Small Claims

d. Litigation

5. Inform Service Provider than registration will remain suspended depending on the final resolution.

If Resolution involves Criminal or Illegal activity, re-registration is not to be considered.

If Resolution is commercial or financial outcomes, re-registration cannot be reactivated until the Service Provider has satisfied the Directors of Mr. Service that the action in properly and appropriately resolved.

Record of Dispute

1. A record of dispute occurs whenever a dispute is registered against a Service Provider.

2. Should a Service Provider have 2 or more disputes recorded per 10 job referrals accepted (based on a rolling total), a notice of warning will be issued.

3. The issue of the 3rd notice of warning within any 12 month period (based on a rolling date) will invoke suspension of the Service Providers Registration.

4. Registration will not be reactivated until the Service Provider has satisfied the Directors of Mr. Service that remedial actions have been enacted by the Service Provider to eliminate disputes.

5. Should registration be reactivated, a further warning within a 6 month period will cause registration to be cancelled.

Guidelines for Determining Dispute Status

NON SUSPENSE

Dispute regarding timekeeping or punctuality

Dispute regarding price variations of less than 10%

Dispute regarding cleanliness, housekeeping or language

Customer generally Unhappy with quality of work and workmanship

Minor damage to customers property

SUSPENSE

Violence or abuse

Breach of Code of Conduct

Failing to complete work

Price variations greater than 10%

Customer Irate about quality of work and workmanship

Significant damage to customers property

Allegations of theft or gross misconduct

 

 

General

A Suspended registration cannot be reactivated until the cause of the suspension is resolved. Mr. Service will be entitled to recover reasonable costs incurred in determining the extend of the dispute and for any work assisting the resolution as well as administrative expenses incurred as a result of the dispute.

Mr. Service retains the absolute right and discretion, without dispute, to determine who will be registered with Mr. Service.

 

 

 

Mr. Service Terms and Conditions - Refund Policy

Refund and Reversal Policy

This refund policy applies only to payments made through the payment gateway offered on www.Mr. Service.com.

For all other policies regarding refunds please view the Terms and Conditions.

This document does not replace any part of the Terms and Conditions.

 

Cancellation of Account

In accordance with Mr. Service Terms and Conditions an account may be cancelled.

When an account is cancelled by Mr. Service is no refund of registration or unused referral fees

 

Suspension of Account

If an account is suspended either by the Provider or Mr. Service in accordance with Mr. Service Terms and Conditions there is no refund of Registration or unused Referral Fee's

 

Non Renewal of Account

If the provider chooses not to renew their account, it is at Mr. Service discretion to return outstanding unused Referral Fees

 

Mistaken payment

If you feel you have made a mistake in payment contact Mr. Service immediately.

Mistaken payments may include, but are not limited to, double payments, over payment, and payments from incorrect cards.

In the instance that you have made a mistake to a payment, Mr. Service reserves the right to return funds, and if a refund is agreed they will be applied back directly to the Credit Card used in the initial purchase.

 

Transfer of Funds

All Transfers of unused referral fees are at the discretion of Mr. Service and will only be allowed where the accounts two Mr. Service accounts involved in the transfer are both owned by the same parent company.

 

Proof of Purchase

Mr. Service may require proof of purchase before any refund/reimbursement is agreed.

 

Method of Refund

Where a refund/reimbursement has been agreed and the initial payment was made via Credit Card that payment will be refunded/reimbursed back to the original credit card.